Buy Now & Pay Later
KLARNA – PAY AFTER DELIVERY PAY AFTER DELIVERY 14 days to pay, no fees* No account sign-up required No credit application No interest or fees* You receive your goods before paying for them Klarna will email payment instructions to you Just select Pay After Delivery at checkout ABOUT KLARNA Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase. At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you. It is really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus. Klarna was founded in 2005, joined forces with SOFORT in 2014 and formed Klarna Group, the leading European alternative payment provider. They have about 1200 employees on 18 markets and serve 35 million consumers and work with 50,000 online merchants. HOW DOES IT WORK? We have made it simpler to buy with a fast checkout. This way you can buy on your mobile wherever and pay in a smooth way. SO WHAT ARE MY PAYMENT OPTIONS? You may be offered 'pay after delivery', but will always be able to pay with credit card, debit card or PayPal, as per the payment options offered via our current checkout. If you are offered the ‘pay after delivery’ payment method, you can then pay via credit card or debit card, immediately after the order, or within 14 days of placing the order. HOW DOES PAY AFTER DELIVERY WORK? Once your order is confirmed you will receive an email with payment instructions within 2 days from Klarna. You will then have 14 days to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card. If you fail to make a payment in full to Klarna by the due date, a late payment fee of up to £8 will become payable. Klarna will send you a reminder by email informing you that the payment is late and will set out the amount payable by you. If you do not pay the late fee according to the plan laid out by Klarna, up to two further late fees of up to £8 each could be applied. You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date on your payment. OVERALL FAQS Q1. WHO IS KLARNA? Klarna are a Swedish payment service provider, who take end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50,000 e-stores and are very safe to use. Q2. I HAVE BEEN ASKED TO GO TO KLARNA'S SITE. IS THIS CORRECT? If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer. Q3. IF KLARNA GIVES ME THE OPTION TO PAY AFTER DELIVERY WITHIN 14 DAYS, DOES A CREDIT SEARCH TAKE PLACE AGAINST ME? Neither Klarna nor we run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring. MORE FAQS HOW IS MY STATEMENT SENT? If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team (link: https://www.klarna.com/uk/customer-service/ ) HOW DOES KLARNA PAY AFTER DELIVERY WORK? After [add your EKM online shop domain name here] has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay. WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE? If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees. WHAT ARE MY PAYMENT OPTIONS WITH KLARNA? You can pay with debit or credit card (Visa/Mastercard/American Experess) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via credit card or debit card. HOW DOES THE PAYMENT PAGE WORK? If you have received your goods and want to pay your statement, go to Klarna’s payment page (link: https://payeurope.klarna.com/ ) , and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team (link: https://www.klarna.com/uk/customer-service/ ) I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION. Please contact Klarna’s Customer Service team. They will be able to provide you with the payment details. CAN I POSTPONE MY DUE DATE? You can contact Klarna’s Customer Service team (link: https://www.klarna.com/uk/customer-service/ ) to see if it is possible to postpone the due date on your payment. MAY I DELIVER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS? Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address. HAVE YOU RECEIVED MY PAYMENT? After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team (link: https://www.klarna.com/uk/customer-service/ ) with a proof of payment. WHAT SHOULD I DO IF I WANT TO CANCEL MY ORDER? If you would like to return goods or cancel your order, please contact our [insert your EKM online shop domain name here] customer service team. I HAVE CANCELLED MY ORDER. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND? As soon as [insert your EKM online shop domain name here] have registered your cancellation or your return, the repayment will be processed within the next 14 days. WHAT HAPPENS TO MY INVOICE, WHEN I'VE RETURNED THE GOODS? Once [insert your EKM online shop domain name here] have received the return (partial or full), an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed. I'VE RECEIVED AN INVOICE, BUT I'VE NOT YET RECEIVED MY GOODS You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the [insert your EKM online shop domain name here] customer service team, and get an update on your order. You should also contact Klarna’s Customer Service team, so that they can postpone the due date on your payment. HOW WILL I BE REFUNDED? If you have paid for your order with card, the refund will be made back to the same card. DO YOU HAVE ANY QUESTIONS REGARDING YOUR PAYMENT? Visit us on https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service. It is open 7 days/week: Monday - Friday 9.00 AM - 9.00 PM Saturday - Sunday 9.00 AM - 6.00 PM 0808 189 3333 020 300 50 833 *If you do not pay Klarna within 14 days then late fees apply.
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