Frequently Asked Questions

How do I know what size bracelet or necklace I need?

We always suggest measuring your wrist or neck before ordering to determine what size jewellery will best fit your needs – see our sizing guide to help you find what size fits you best.

Can I mix and match colours of gemstones for the beaded bracelets?

Yes, as each of our pieces of jewellery are handmade to order, we can create a custom combination of gemstones just for you. If you would like to discuss creating a bespoke piece of jewellery then please contact us at

Do you have Gift boxes?

All orders over £24.99 come in one of our complimentary gift boxes and all orders under £24.99 come in one of our satin pouches. If you require a gift box for a smaller order please contact us at

Do you sell gift cards?

Yes, if you are struggling to choose the perfect piece for your loved one or you are not sure of the correct size, why not opt for our digital gift card option so they can choose what style and size is perfect for themselves.

How do I use a coupon or promotional code?

If you have a promotional code and would like to redeem it, you can do so when you begin the checkout process. Please select "I have a gift voucher or promo code" on the first page of the checkout process.

Once your code has been accepted, the final amount of your purchase will update automatically. Contact to submit a query in case you have difficulties applying a discount code.

My item arrived with a fault, what should I do?

In the unlikely event that your item has a fault when delivered, we ask our customers to contact our Customer Services as soon possible. We will kindly request an image of the damaged product for our records and will ask you to ship it back to our main office. Once we have received and checked the product, we will send you a replacement completely free of charge.

What is a British Hallmark?

The Hallmarks give the following information:

Who - This is known as the sponsor's mark. This mark is the registered mark of the person or company who made or submitted the items for testing and marking. 

What - This mark is known as the fineness orpurity mark and gives the precious metal content expressed in parts perthousand. There is a different shaped shield for each precious metal.

Where - This is known as the Assay Office Mark and tells the purchaser where the item was tested. There are 4 UK Assay Offices; Edinburgh, London, Sheffield and Birmingham

In addition, the letter represents the year in which the piece was made. This letter changes every year.