All items under £25 are shipped free of charge by Royal mail 1st class in a satin CMJ London storage pouch
All items over £25 are shipped free of charge by Royal mail 1st class signed for in a CMJ London jewellery box
Urgent orders - We offer premium two-day shipping via Royal mail special Delivery
Royal mail international tracked - £7.95
Free International Delivery – on all orders over £49.99
DHL Express - Price Varies
All of our items are made to order but this does not mean you have to wait long as we usually dispatch all of our orders within 48 hours. All of out items are shipped in a satin storage pouch with a jewellery care guides as standard, our higher priced items also come with a gift box.
Estimated shipping times:
United Kingdom: 1-3 Business days
Europe: 5-10 Business days
United States: 5-10 Business days
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply.
Refunds & Exchanges
All unwanted items may be returned within 28 days of receipt, items must be unworn and unused in they're original condition.
We will refund or exchange your item on return. Return postage is the responsibility of the customer. Please include all original packaging as there may be a restocking fee charged if the item cannot be sold as new. We advise getting adequate proof of sending, insurance or signed for delivery (depending on the cost of your item), as it is your responsibility that it reaches us.
When returning items from outside the UK, Please fill out the customs forms correctly, Marking the item as a return. We will not be held responsible for customs charges.
In the rare event an item of jewellery is found to be faulty you will be offered a replacement and postage refund or a full refund for goods & postage once the faulty item has been returned. Before sending items back please contact us
In the event of the item being lost in transit, Item will be replaced or refunded after 14 days for uk deliveries and 28 days for overseas deliveries.
Bespoke jewellery and special orders cannot be exchanged or returned under any circumstances
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